SHIPPING & RETURNS
Shipping Policy
1. Do I have to pay shipping charges?
You don't have to pay any shipping charges for orders above Rs 1000. Below this amount you will have to pay the shipping charges. You can review these charges before making the payment at the Check Out page.
2. By when will I receive the ordered products?
Delivery will be done within 8-10 working days as due to Covid-19 regulatory measures all courier partners are facing delays in pickups and deliveries.
3. How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
We are trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. No, COD is not available.
4. What is the mode of delivery?
We have partnered with our authorized courier services for the shipment of products across India. Depending upon your location and reach, we make use of several other trustworthy domestic service providers to deliver products.
Order Tracking
1. How do I know if my order has been placed successfully?
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Within a few minutes of successfully placing your order, you will receive an email confirmation from Mudrika Ceramics. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
2. How do I check the status of my order?
Simply follow the below-mentioned steps:
1. Click on 'Login / Sign Up' to your account.
2. Click on the 'Orders' tab.
3. Go to the relevant Order No. and click on it to check its status.
Return & Exchange Policy
At Mudrika Ceramics, we understand how much you value your every purchase and for us, good customer experience is utmost important. Hence, to fulfil our word, we are committed to making your shopping experience with us as delightful as possible.
All you need to do is raise a return request, within a period of 48 hrs from the date of delivery (damaged and defective) following the below steps:
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You can raise a refund by emailing us on our support email id “shop@mudrikcaceramics.com”.
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Share details as described below.
We will ensure that you get a resolution at the earliest.
At Mudrika Ceramics, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged, Defective”, our returns policy will solve your problem.
Note: For damaged and defective products, please share the video while opening the box, showing all 6 sides of the package when sealed and images along with the shipping label on shop@mudrikcaceramics.com and our support team will get back to you for your refund processing.
The possible solutions covered in the returns policy are:
Refund
We have a facility of refund if in case the product delivered is (Damaged, Defective).
Note
If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code ” with the respective amount, which you can use to redeem any other product of your choice from the Mudrika Ceramics website.